Can Support Companies Smell Fear?

There is something about how when you're in a rush, last mintute etc, the support companies around you can almost sense this and add to your dilemna. It's as if urgency has its own pheromone and anyone near it suddenly becomes inept, slow, rude or just plain dumb.

Take DHL for example. Normally a very reliable and proven company. If I have an urgent parcel though, they will pick it up at 5.29pm (stating they always pick up between 9am and 5.30pm - so an entire day is wasted waiting and stressing), they'll forget to leave a tracking number, lose all trace of the parcel if you phone customer services etc etc. Take Windows Explorer, you can guarantee that when you are putting in your credit card details to book the last seat on a flight that Windows will suddenly panic and close (quite often to protect you from a website that you've used a hundred times before).

Of course, when there isn't any urgency, your passport arrives weeks early, your money is in your account the same day and the flight isn't delayed 'cause someone got drunk.

Life, I guess, has a way of reminding you how unimportant you are, and support companies have a way of reminding you of all of those swear words you'd forgotten.

Sometimes you feel like the cat...

Currently Drinking:

This weekend I'll mostly be drinking whisky in Groningen, North Holland. And next weekend I'll be at WhiskyMessen in Kolding, Denmark... tis a hard life sometimes!

Currently reading:

Starts almost exactly as 'Lustrum' (also by Robert Harris) but so far so good. Will have finished it by the time I get back from Holland (& Denmark).